Managing a Domain Name Account

How do I manage my domain-name account?
How do I find my domain name's expiration date?
Can I purchase a domain without having a hosting provider yet?
What if I forgot my password?
How do I forward or redirect a domain name to my current Web site?
How do I enter the name servers of the hosting account I have with another provider?

The Whois Function

Will my name and account information be publicly available?
How do I find out who owns a domain name?

Miscellaneous

What can I do if I have misspelled my domain name?
What is the uniform dispute resolution policy?
What if someone has my trademark registered?

Managing a Domain Name Account

How do I manage my domain name account?

To manage your domain name account, select “Manage My Account” from the program menu. The account management menu encompasses the following items:

• Domain Names — Displays a list of registered domain names. Select from the list to modify contact information, modify name servers, renew domain registrations, cancel domain registrations, and change domain ownership.
• Parked Pages — Enables setup of parked pages, including creation of one-page Web site.
• Domain Forwarding — Enables management of forwarded domain names.
• Customer Information — Allows you to review and update your customer profile, including name, address, etc.
• Order History — Displays receipts from your prior purchases.
• Payment Information — Enables you to update the credit card information on file for your account.

You will need your user name, password and/or customer number and email address in order to perform the above actions.

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How do I find my domain name's expiration date?

If your domain is registered with another registrar:

• Go to your registrar's Web site and do a ”Whois” lookup on your domain name.
• If you do not remember who your registrar is, you can find the information by doing a ”Whois” lookup here. Just click the “Whois” link at bottom of any page.

If your domain is registered with US:

• Click the "Manage Your Account" link
• Select “Domain Names.”
• Login with your domain name user name and password.
• A complete list of your registered domain names and their expiration dates will be displayed.

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Can I purchase a domain without having a hosting provider yet?

You can register and purchase as many domains names as you'd like and choose to have them parked until you have found a hosting provider. To do so, register a domain name and select "Parking." If this option is chosen, a temporary Web page will be displayed while you finish creating your site, sell the domain, etc. The temporary site will inform anyone passing by that this is the future location of your site. The temporary site will be active 24-48 hours after you have completed the purchase.

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What if I forgot my password?

If you have forgotten your account password, click “Forgot your login name or password” on the login screen. Enter the domain name. The login information will then be emailed to your domain's administrative contact.

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How do I forward or redirect a domain name to my current Web site?

To forward or redirect visitors from your parked domain to an already existing Web site, select domain name forwarding. If you prefer to conceal the destination for the address from the visitor and only display your domain name, you can choose forwarding with masking.

Please follow these directions to set up the domain name forwarding:

• Select "Manage My Account" from the program menu.
• Click "Domain Forwarding."
• Log in using your customer number or email address, and password.
• Select ”Set Up Forwarding.”
• From the drop-down list, select the domain name you are forwarding.
• Enter the URL you want your domain name to point to.
• Click "Save Settings."

It will take approximately 15 minutes before updates are implemented.

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How do I enter the name servers of the hosting account I have with another provider?

Follow the directions below to enter the name server information:

• Select "Manage My Account" from the program menu.
• Click “Domain Names.”
• Log in using your user name and password.
• Select the domain name(s) for which you wish to enter the name server information
• Click "Modify Name Servers."
• Enter the name servers.

Continue following the above directions until you have added all name servers. Contact your current hosting provider if you do not have the name-server information.

• Click "Save Changes" when done.

Please note that it will take up 48 hours before the updates are implemented.

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The "Whois" Function

Will my name and contact information be Made publicly available?

Information about who is responsible for domain names is publicly available to allow rapid resolution of technical problems and to permit enforcement of consumer protection, trademark, and other laws. The registrar will make this information available to the public on a "Whois" site. It is, however, possible to register a domain in the name of a third party, as long as the third party agrees to accept responsibility — consult your registrar for further details.

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How do I find out who owns a domain name?

If you select a domain name that is already taken, a link ("already taken, click here for info") to the "Whois" function will appear. You will then be able to look up the contact details of that domain's owner.

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Miscellaneous

What can I do if I have misspelled my domain name?

Your domain-name registration is submitted as soon as you complete the registration process. The registrar is required to pay the registration fee at that time. Therefore, your domain name cannot be changed after you complete the registration.
You will have to register the correct spelling if you want that domain name. This registrar cannot offer any refunds for misspelled domain names.

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What is the uniform dispute resolution policy?

ICANN's Uniform Domain Name Dispute Resolution Policy (UDRP) defines how disputes over domain-name registrations are resolved in the global top-level domains (.biz, .com, .info, .name, .name, .net, .org, .pro, and .ws, as well as .aero, .coop, and .museum). In accordance with the Uniform Domain Name Dispute Resolution Policy, you can dispute a claim to a domain name by following the dispute process. The UDRP does not apply to country-code top-level domains, except in a few cases where the local administrator has decided to adopt it. Please see the dispute policy for more information.

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What if someone has my trademark registered?

If you can prove that the trademark in question is yours, you may be able to bring a dispute against the registrant. For more information on how to bring a dispute against another party, please see the dispute policy.

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